"To improve the health, lifestyle and workplace of our customers and their clients."
To listen to, understand and respond (often in unique and
creative ways) to the evolving needs and constantly
shifting expectations of our customers.
To have a clear vision of what superior service is,
communicate it to employees to ensure that service quality
is personally and positively important to everyone in the
To establish standards of service quality and measure
ourselves against them with a goal of 100% performance.
To train our people carefully and extensively so they have
the knowledge and skills to achieve our service standards.
To empower our people to work on behalf of customers,
whether inside or outside the organisation.
To recognise and reward service accomplishments,
celebrating the successes of employees who go an extra step
for their customers.
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